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Frequently Asked Questions

General  I  Digital Products  I  Books  I  Online Hymnal  I  

Copyright Information

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General

  1. What should I do if I forget my password or username?

    If you forget your username or password, click on the "Forgot Username/Password" links on the bottom of the page. Once you've reached this page, follow the instructions to either reset your password or retrieve your username information.

  2. Can I add additional users to my account?

    You can add up to 4 additional users per account. Each person added to the account will be given a unique username and password, and they can download any materials purchased on the account.

    To add users, sign in to your account from the homepage. You will be taken to an account profile page. Click on “Manage Users" from this page, and you can enter the information for the people you wish to add to the account.

  3. What forms of payment are accepted?

    All major credit cards are accepted online. In addition, churches can bill to the church using their PIN. Churches or individuals can also submit a bill-to order that will be invoiced and does not require pre-payment.

  4. Can I view my order history?

    Yes. Sign in using your username and password. Click on the “Orders/Profile" link at bottom of your screen. This will take you to your Order History.

  5. Is PCUSAStore.com affiliated with any religious organization?

    PCUSAStore.com is maintained by the Presbyterian Publishing Corporation, the publishing house of the Presbyterian Church (U.S.A.).

Digital Products

  1. How do I download digital resources?

    When you have completed the checkout process you will be on the Order Confirmation page. The easiest way to download your purchased products immediately is to go to your Orders & Profile page. You must be signed in. Click on your username in the right corner of the screen to access your Orders & Profile page, then click on the Digital Product Downloads section and then click on the title of the resource you want to download. This will take you to the product page for that resource where you will be given the option to download using a PC or a MAC. If you want to come back and download at another time, simply sign in and follow these same steps.

    If using a PC with Windows

    Once you click Download PC, a dialog box will open asking you what you want to do with the file. Depending on your Web browser and the version of Windows you are using, it will give you the options to Open, Run, Save, Save As, or Cancel.

    If you click Run or Open, you will then be asked where you want to save the file. The default location will be your desktop. Use the Browse function to change the location, and then click OK. The file will unzip and open automatically in that location.

    If you choose Save or Save As, a box will open asking you to choose the location to save the file. Using the Save In arrow, select a folder, such as My Downloads or My Documents, and then click Save. Open the folder where you saved the file, and double-click on the file. It will "open" from that location.

    Important note: Be sure you remember where you saved the file and what it is named! That will make it much easier to locate it later, and will prevent you from having to download it again. Also, please do not rename the file until you have successfully downloaded it to your computer.

    If using a Macintosh with OSX

    Once you click Download MAC, a DMG file will be placed on your desktop. If it does not launch automatically, double-click it. This will mount a volume containing the files for the chosen curriculum. This volume acts as a folder. You can discard the DMG file, but do not throw away the volume containing your PDFs.

    Important note: Be sure you remember where you saved the file and what it is named! That will make it much easier to locate it later, and will prevent you from having to download it again. Also, please do not rename the file until you have successfully downloaded it to your computer.

  2. What should I do if I lose a study that I have already purchased?

    Sign in. Click on the Orders/Profile link and this will take you to your complete Order History. From your Order History, you can download previous purchases at no additional cost. Once a study is purchased, you own it and never need to pay for it again.

  3. Can I make photocopies for my friend in another church, or e-mail the studies for them to use in their classes?

    No. Individuals and churches are given permission to make photocopies of studies they download for use in a single class or to e-mail student handouts to class participants. Permission is not granted for distribution of these studies outside of your congregation. Those who distribute copyrighted materials from this Web site are in violation of these policies, and in violation of U.S. copyright laws, will have their access to the site revoked.

  4. Are digital products able to be returned? 
    No. Digital products cannot be refunded since the files are able to be downloaded and shared.

Books

  1. How do I return a book I purchased?

    With your shipment you will receive a return mailing label and form. Please follow the instructions on this form filling out all the required fields. If you have any questions about your return either e-mail support@PCUSAStore.com or call 1-800-533-4371. Please send returns to the following address.

    PCUSAStore.com
    Returns Department
    3904 Produce Road, Suite #104
    Louisville, KY 40218

    If you have any questions about your book order either e-mail support@PCUSAStore.com or call 1-800-553-4371.

      

The Presbyterian Hymnal Online

  1. What features does the online hymnal include?

    The online hymnal is for pastors and worship planners to use with Glory to God in planning worship. It allows you to search through all the indexes of the hymnal and view hymns categorized by lectionary day, Scripture, and topic. It also includes all of the liturgical resources from the pew edition of the hymnal and allows you to download the services of worship to include in your bulletin or other worship planning tools. You can browse through the hymnal digitally, listen to audio samples of the hymns, and download PDFs of the hymns (additional rights may be required to use the PDFs; the hymn page provides this information).

    The online hymnal also allows you to share information with your entire worship team. You can save notes about hymns, dates you used particular hymns, and categorize hymns as favorites to organize how you use the hymnal. You can have a total of 5 people on the same church account.


  2.  Does the online hymnal include an accompaniment track for each hymn?

    Audio tracks are included for listening and identifying the music, but not for singing or using as an accompaniment. They are midi-generated files.

  3. Do the downloadable hymn files include words and music?

    Yes. For each hymn you can download a PDF file with words and music. The hymn page will designate what rights are included for that hymn or if additional rights are needed to use the PDF.

  4. If my church has purchased the pew edition, do we have rights to use hymn files from the online hymnal for printing, projection, or reproducing?

    No. Purchase of the pew edition only affords churches the right to sing from the pew edition. Copyright holders who allowed inclusion of their work in Glory to God granted specific rights for each edition of the hymnal. See our Rights and Permissions page for more information.


  5. Once I purchase the online edition, do I need an additional license to download, make copies, or insert hymns in a bulletin?

    Possibly. It depends on the permissions for the hymn. Copyright information is included on each of the hymn detail pages of the online hymnal, including whether printing text or music for that hymn is allowed or if additional permissions (or a license) are needed.

    For churches that plan to download, copy or reprint words or music, or display hymns or lyrics frequently, we recommend the purchase of a copyright license from companies such as CCLIOneLicense.net, and LicenSing. They help streamline the rights process by offering licenses that cover many hymns and songs.


  6. How many people at a church can use the account for the online hymnal?

    Up to five people at the same church can access the online hymnal. Each individual will need to be added by the main account purchaser who initially purchased the online hymnal on PCUSAStore.com.

    To add users to the church account, the main account purchaser will need to login at www.PCUSAStore.com and click on their username at the top right of the screen. This will show a "User Profile" page. From this page select "Manage Users." You can enter up to four additional users from this page by entering their first and last name and their email address. Do not add yourself from this page; only add additional users from your church.


  7. Is the online hymnal a subscription or an annual fee?

    No. The online hymnal is a one-time charge, and discounts are offered if your church also adopts the pew edition. Your account will not expire and no annual renewal is needed. There may be a fee if substantial upgrades are offered in the future. There will never be a charge for upgrades that fix functionality issues, but there may be one if substantial new features or content is offered in the online hymnal.


  8. Can I project from the online hymnal?

    The online hymnal is not intended to be used for projection. There is a projection edition of the hymnal available for purchase.


Copyright Information for Glory to God

 

  1. How can I find out the copyright information for a hymn?

    You can determine the copyright holder for a hymn by checking our copyright holders index. To obtain contact information for any copyright holder in Glory to God, view our rights holder contact information page.

    Many hymns in the hymnal are public domain and do not require any additional permissions to use them. Click here for a list of public domain hymns.


  2. Can Presbyterian Publishing or Westminster John Knox Press grant our church permission to print, project, or reproduce the hymns in the hymnal?

    We can only grant permission for texts and tunes controlled by Westminster John Knox Press or Presbyterian Publishing. Please check our list of copyright holders for each hymn to see who controls the copyright for the hymns you wish to use.

    For more information about contacting WJK/PPC or other copyright holders, visit our Hymnal Rights & Permissions page.

  3. Where can I find more information about copyright and permissions for the hymnal?

  4. For complete information about how copyright and permissions work with the new hymnal, visit our Hymnal Rights & Permissions page.